Ruby Royal is committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.

Ruby Royal will process your Personal Information in order to allow you access and make use of our website, to allow you to participate in the services offered, to administer your account, to maintain our accounts and records, to monitor website usage levels and the quality of the service we provide and to inform you, from time to time, about products and services that we consider may interest you and for related purposes. If you do not wish to receive future marketing, promotional or sales material from Ruby Royal, you may notify us that no further material is to be sent to you. Our contact details are located in the \'Contact Us\' pages of our website. Ruby Royal will as soon as reasonably practicable after receiving your request, remove your contact details from our database.

1. What information do we collect?

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
• Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our services (including deposits, withdrawals and wagering activity);
• Information that you provide to us for the purpose of registering with us (including your name, address, country of residence, date of birth, telephone no, email address);
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including STD telephone no, mobile telephone no and email address);
• Any other information that you choose to send to us;
• Other information (including age verification, identity documents, verification of financial instruments used on the site).

2. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Ruby Royal may use both “session” cookies and “persistent” cookies on the website.

We use session cookies for the following purposes:

• To allow you to carry information across pages of our site and avoid having to re-enter information.
• Within registration to allow you to access stored information.
• keep track of you whilst you navigate the website.

We will use the persistent cookies to:

• To help us recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
• To compile anonymous, aggregated statistics that allow us to understand how people use our site and to help us improve the structure of our website.
• To internally identify you by account name, name, email address, customer ID, currency and location (geographic and computer ID/IP address).
• To differentiate users who are on the same network to enable us to correctly allocate bets to the appropriate account.
• Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Third Party Cookies Third parties serve cookies via this site. These are used to:

• To serve advertisements on our site and track whether users click these advertisements on our website.
• To control how often you are shown a particular advertisement.
• To tailor content to your preferences.
• To count the number of anonymous users of our site.
• To analyse website usage

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Our Affiliate Partners and Payment Services Providers may also send you cookies. Most browsers allow you to refuse or accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

• administer the website;
• improve your browsing experience by personalising the website;
• enable your use of the services available on the website;
• supply to you services purchased via the website;
• collect payments from you;
• send you general (non-marketing) commercial communications;
• send you email notifications which you have specifically requested;
• send to you marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
• deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

4. Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud and anti money laundering prevention and reducing risk);
• to any of our agents, suppliers or subcontractors (but only as reasonably necessary for our purposes as set out above); and
• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information, which you provide, may be transferred to countries, which do not have data protection laws equivalent to those in force in the EEA. In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world. You expressly agree to such transfers of personal information.

6. Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, Ruby Royal will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes during the account registration process.)

9. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information, which we hold, about you needs to be corrected or updated.

11. Consent

By providing your Personal Information and registering with us or logging on with us when you enter our website, you explicitly consent to the Group processing and disclosing your Personal Information for the purposes, and otherwise in the manner, set out in this policy, or as otherwise provided in accordance with the Terms and Conditions. If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so by notifying us in writing. Our contact details located below and in the \'Contact Us\' pages of our website.

12. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to support@rubyroyal.com.