My Account

Can I view my previous game play?
How do I change my password ?
How do I change my registered e mail address and/or home address ?
I have forgotten my username and password, what do I do ?
Is it possible to change my username ?
Who do I contact if I have questions about my account ?
Why is my personal information required ? Are my personal details save with you ?

Can I view my previous game play?
Sure you can. Just go to the cashier in your casino account. Select the option Details/History. The option History will show all your Wagers, Deposits and Withdrawals information.

How do I change my password ?
Go to the cashier in your casino account. Select the option Details/History. Followed by the options “Change Password”. You will need to enter your old password and the new password that you would like.

How do I change my registered e mail address and/or home address ?
Go to the cashier in your casino account. Select the option Details/History. Edit your details. There are only certain details that you can change yourself as: address and phone related information. If you would like to change your email address please contact our customer support for assistance.

I have forgotten my username and password, what do I do ?
Simply contact support via Live Chat or e-mail and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.

Is it possible to change my username ?
Unfortunately it is not possible to change your username. Please make sure to choose a username you like and will easily remember. Also note that offensive usernames will not be tolerated and any account with an offensive username will be closed.

Who do I contact if I have questions about my account ?
You can always contact our customer care department with regards to any questions you might have about your account.

Why is my personal information required ? Are my personal details save with you ?
Your personal information is required for security reasons. After all, you will be playing for money and if you want to collect your winnings, we need the appropriate details.

Ruby Royal Online Casino offers players from South Africa a selection of over 80 cutting edge online casino games available in both download and instant play format. South African Casino players can play Ruby Royal Casino using South African Rands. Players can select from a wide range of safe and secure online casino deposit options. South African Online Casino players can play to win, for real money at Ruby Royal casino with customer support available 24/7. Choose from 5 reel video slots, 3 reel classic slots and the exclusive Interactive slots known as I-slots. The Ruby Royal online casino software is independently tested by Technical Systems Testing and fully licensed by the government of curacao and a member of the curacao internet gambling board.